Welcome: iLab FAQ page

Here you can find answers to most of the commom questions from our user’s community.

How to: reset my password

Click on I forgot my password and enter your information.

What is my username?

Your username is the email address you receive iLab communications from.

How to: detach an invoice

Open tthe Core page:

  1. Click ‘summary’ to open the Billing File page.
  2. Click ‘invoices’
  3. Search for, and open the invoice you would like to detach.
  4. Click the red icon to the top of the invoice.

That is how you delete it.

How to: create a billing event

  1. Open the Core page.
  2. Click the ‘Billing’ tab.
  3. Click the ‘Create New Billing File’

That is it.